Exchange & Return
Please make sure that you raise an exchange request within 5 days of the product delivery.
To raise an exchange request, please follow the instructions below:
Step 1: Mention your order ID and send a photograph of the package.Fill the Exchange form to firstname.lastname@example.org.
Step 2: We will send someone to pick up the product from you at no cost to you*. Please make sure that the product is unused with all tags intact. Do keep the pick up slip safely with you so that we can coordinate with our delivery partners on your product.
Step 3: Once we receive your product at the warehouse and conduct a quality check, we will either offer you an exchange or as per your requirement mentioned in the form, in accordance with our policy.
Note that in case the product for exchange is unavailable, we will offer you store credit and keep you posted on when the item is back in stock.
*Our Retail and Customer Delight representatives are extremely qualified to support you in picking the right size for your pet, so please do reach out to them for a size recommendation before you make your purchase.
** Note that only two exchange are available .
** Your exchanged order will be shipped within 15-20 working days.
We will NOT accept returns or exchanges for the following items (unless received damaged or spoilt):
- Edible and perishable items like food, treats etc
- Personalised products that are made to order
- Beds, play pens, crates & carriers
- Dog Toys & Cat Toys
- Items purchased during sales
- Face Masks
- Dog Pads/Diapers
- Medicines & Supplements
Returns and exchanges will also not be accepted in the following circumstances:
- If request is initiated after 7 business days of order delivery
- Product is used or altered
- Product is damaged due to misuse/overuse by the customer
- Returned attempted without original packaging including, price tags, labels, original packing, and other accessories or if original packaging is damaged
- Items purchased on discounted price are also not eligible for return/exchange
Cancellations can be made before the product is dispatched. You can make a cancellation on the website or by emailing us on email@example.com
We keep a very eye on our goods and are careful not to stock or ship products that have passed their expiry date. If damage has occurred in transit, do get in touch with us on firstname.lastname@example.org within 24 hours of your delivery
Yes , we provide exchange on international order as well but customer need to send the parcel back to warehouse and need to collect the exchange product by them self cost of shipping during the exchange process will be bear by the customer only.