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Generally Asked Questions

No, we do not sell pets, we only sell products that pets need.

Please refer to the size chart provided on the product details page for product specific sizing.
For further queries, please contact Customer Service.

Credit Cards, Cash on Delivery, Debit Cards, UPI and NetBanking.

Yes, we do customise according to your pet’s needs. We can have beds, collars, leashes, name tags, bowls, toys, and almost anything else specially designed to suit your pet.

Size Chart Instructions

Please refer to the size chart provided on the product details page for product specific sizing.
For further queries, please contact Customer Service.

Size Guide.

Shipping and Order Tracking

Orders are normally dispatched within 24 hours and usually take 1-3 working days to be delivered based on your location. Orders placed for NCR location are delivered in 1 Business Day (subject to availability of products in our Gurgaon warehouse) Custom-made products will take longer to ship than others. You will receive an approximate timeline when you place your order. Generally, custom-made products could take between 7-10 days to reach you.

Orders can be tracked through our whatsapp chatbot as well.

Frequently Asked Questions

Please make sure that you raise an exchange request within 5 days of the product delivery.

Click here to submit an exchange or return.

To raise an exchange request, please follow the instructions below:
Step 1: Mention your order ID and send a photograph of the package.Fill the Exchange form to
Step 2:  We will send someone to pick up the product from you at no cost to you*. Please make sure that the product is unused with all tags intact. Do keep the pick up slip safely with you so that we can coordinate with our delivery partners on your product.
Step 3: Once we receive your product at the warehouse and conduct a quality check, we will either offer you an exchange or  as per your requirement mentioned in the form, in accordance with our policy.

Note that in case the product for exchange is unavailable, we will offer you store credit and keep you posted on when the item is back in stock.
*Our Retail and Customer Delight representatives are extremely qualified to support you in picking the right size for your pet, so please do reach out to them for a size recommendation before you make your purchase.
** Note that only two exchange are available .
** Your exchanged order will be shipped within 15-20 working days.

We will NOT accept returns or exchanges for the following items (unless received damaged or spoilt):

  • Edible and perishable items like food, treats etc
  • Personalised products that are made to order
  • Beds, play pens, crates & carriers
  • Dog Toys & Cat Toys
  • Items purchased during sales
  • Face Masks
  • Dog Pads/Diapers
  • Medicines & Supplements

Returns and exchanges will also not be accepted in the following circumstances:

  • If request is initiated after 7 business days of order delivery
  • Product is used or altered
  • Product is damaged due to misuse/overuse by the customer
  • Returned attempted without original packaging including, price tags, labels, original packing, and other accessories or if original packaging is damaged
  • Items purchased on discounted price are also not eligible for return/exchange
How long is store credit valid for?
Can I cancel my online order?
What if I receive damaged goods / expired products?

Cancellations can be made before the product is dispatched. You can make a cancellation on the website or by emailing us on

We keep a very eye on our goods and are careful not to stock or ship products that have passed their expiry date. If damage has occurred in transit, do get in touch with us on within 24 hours of your delivery

Yes , we provide exchange on international order as well but customer need to send the parcel back to warehouse and need to collect the exchange product by them self cost of shipping during the exchange process will be bear by the customer only.

Modes Of Payment

Credit Cards (Domestic & International), Cash on Delivery, Debit Cards, UPI and NetBanking

You can do the payment through PayPal at PayPal id;chinmaye or you can use the available method present  on the website. 
**Send us pre shoot of PayPal at
** For PayPal transaction  we cost USD5 extra on each order. 

Gift Cards and Coupons

1. Log in to
2. Add your items to cart
3. Proceed to check out
4. Enter the coupon code in the box that has the text: “gift cards or discount code”.
5. The amount will be deducted from the gift card
6. Any unused balance will remain on your gift card for a period of 6 months from date of issue