• Apply for an exchange 8-12 hours after the order is delivered.
• Only size exchanges are allowed for the same product; we do not accept returns.
• Exchanges cannot be made for a different product.
• Ensure to raise the exchange request within 7 days of product delivery.

Steps to Raise an Exchange Request:

1. Submit the Exchange Form:

• Click here to submit your exchange or return request.
• Once submitted, you will receive a confirmation email.
  

2.Product Pickup:

• We will arrange a pickup for the product.
• Ensure the product is unused, with all tags intact.
• Keep the pickup slip safely for coordination with our delivery partners.
• A fee of ₹149 will be charged for the exchange process, along with anysize difference amount, if applicable.

3. Quality Check & Exchange:

• After the product is received at our warehouse and passes the quality
  check, we will process a size exchange for the same product.
• The exchange process takes 15-18 working days to complete.
  
  Important Notes:
  
• If the product for exchange is unavailable, we will provide store
  credit and notify you when the item is back in stock.
• For the best size recommendation for your pet, our Retail and Customer
  Delight team is here to help. Please consult them before making a
  purchase.
• Exchange Fee: ₹149.

International Exchange

For international orders, we do not arrange a return pickup.

If you wish to exchange the product for a different size:

• You must arrange and pay for the return shipping yourself.
• The product must be shipped to our designated return address in India.
• The product must be unused, in its original condition, and have all original tags intact.
• Please use a reliable courier service and keep the shipping receipt and tracking details until the exchange is completed.
• International return shipping charges are non-refundable and will be borne entirely by the customer.
• Once we receive the product and it passes our quality check, we will process the size exchange for the same product.
• Any applicable size difference amount and additional shipping/customs charges, if applicable, will be payable by the customer.

4. Quality Check & Exchange

After the product is received at our warehouse and successfully passes the quality check, we will process the size exchange for the same product.

The exchange process may take 15–18 working days after the returned product is received at our warehouse.

Important Notes

• If the requested size is unavailable, we will provide store credit and notify you when the item is back in stock.
• Only size exchanges for the same product are permitted.
• We do not accept exchanges for a different product.
• Products that are used, washed, damaged, altered, or returned without original tags may not be eligible for exchange.
• For the best size recommendation for your pet, our Retail and Customer Delight team is available to assist you before placing your order.
• Domestic Exchange Fee: ₹149
• International Exchange: Return shipping to India is the customer's responsibility.
• Any applicable customs duties, taxes, international shipping charges, or other charges related to the exchange are the customer's responsibility.