• Apply for an exchange 8-12 hours after the order is delivered.
• Only size exchanges are allowed for the same product; we do not accept returns.
• Exchanges cannot be made for a different product.
• Ensure to raise the exchange request within 7 days of product delivery.

Steps to Raise an Exchange Request:

1. Submit the Exchange Form:

• Click here to submit your exchange or return request.
• Once submitted, you will receive a confirmation email.
  

2.Product Pickup:

• We will arrange a pickup for the product.
• Ensure the product is unused, with all tags intact.
• Keep the pickup slip safely for coordination with our delivery partners.
• A fee of ₹149 will be charged for the exchange process, along with anysize difference amount, if applicable.

3. Quality Check & Exchange:

• After the product is received at our warehouse and passes the quality
  check, we will process a size exchange for the same product.
• The exchange process takes 15-18 working days to complete.
  
  Important Notes:
  
• If the product for exchange is unavailable, we will provide store
  credit and notify you when the item is back in stock.
• For the best size recommendation for your pet, our Retail and Customer
  Delight team is here to help. Please consult them before making a
  purchase.
• Exchange Fee: ₹149.