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Generally Asked Question

Do you Ship Worldwide ?

Yes we ship globally ,You can make the Payment through using PayPal, International Debit Card or Stripe.

  • We don't provide pickup service in case of Exchange you need to ship it back to our warehouse and Let us know what size is required and we will dispatch the new from warehouse.

Do we sell pets?

No, we do not sell pets, we only sell products that Pet needs.

What are the modes of payment we accept?

Credit Cards, Cash on Delivery, Debit Cards, UPI, PayPal and Net-Banking.

What size would fit my pet?

Please refer to the size guide and size chart provided on the product page for specific product.

  • Size Guide
  • You can WhatsApp or Call Us at +91 9899319466 for size related queries.

Do we customise?

Yes, we do customize according to your pet’s needs for further discussion

  • You can WhatsApp or Call Us at +91 8920149147 for size related queries.

Size Chart Instructions

What size would fit my pet?

Please refer to the size guide and size chart provided on the product page for specific product.

  • Size Guide
  • You can WhatsApp or Call Us at +91 9899319466 for size related queries.

Shipping and Order Tracking

How long does an order made online take to reach me?

Orders are normally dispatched within 24 hours and usually take 2-4 working days to be delivered based on your location.  Custom-made products will take longer to ship than others. You will receive an approximate timeline when you place your order. Generally, custom-made products could take between 7-10 days to reach you.

Orders can be tracked through our whatsapp chatbot as well.

Return, Exchanges & Cancellations

 How many days after I buy something can I return it?

  • We don't return the product, we only do size Exchange of the same Product.
  • We will not Exchange the order product with some other product.
  • Please make sure that you raise an exchange request within 7 days of the product delivery.

How do I raise an exchange request?

Click here to submit an exchange or a return Exchange Form

To raise an exchange request, please follow the instructions below:

  • Step 1: Please fill the above form. You will get a confirmation mail for same.
  • Step 2: We will send someone to pick up the product from you at no cost to you.
  • Please make sure that the product is unused with all tags intact.
  • Step 3: Once we receive your product at the warehouse and conduct a quality check, we will offer you a size exchange of the same product, in accordance with our policy.

Note that in case the product for exchange is unavailable, we will offer you store credit and keep you posted on when the item is back in stock. *Our Retail and Customer Delight representatives are extremely qualified to support you in picking the right size for your pet, so please do reach out to them for a size recommendation before you make your purchase. **Note that while the first exchange is free of cost, consequent exchanges may be at a cost borne by the customer.

When is store Credit available?

We provide store credit when the exchange product size is not available.

  • There is no refunds after the billing is done.

Can I cancel my online order?

Cancellations can be made before the product is dispatched. You can make a cancellation on the website or by emailing us on wrapinfur@gmail.com